FAQ

1. Click “add to cart” with your desired quantity
2. Click on the “Cart” icon located at the upper right corner of the page to “view cart” or “checkout”.
3. Fill in your billing and shipping detail.
4. Check summary of your order on the right.
5. Key in “Promo/Coupon/Voucher Code” if applicable and click “Apply”. Changes will take effect once you have successfully entered the code.
6. Click “Place order”
7. Fill in your payment method and detail and click “Proceed”
8. After the payment transaction are successful, you will receive order summary to your email. Order summary will also be stored to your account.

1. Go to  https://premier-clinic.com/my-account/
2. Log in with your email address and password
3. Click “Orders” to check your order status.

Once your order is shipped, you will be notified via email with a courier company tracking number attached.

Payment can be made via IPay88 with Visa/Master Card, FPX Online Banking and E-Wallet (all local e-wallet). Only Ringgit Malaysia (RM/MYR) is accepted.

“Payment Pending” status occurs when payment is unsuccessful either have not been made or failed. You should try to make payment again.

There may be several reasons for why payment for an order has failed. Reach your own financial institution if for more details regarding your transaction or contact our Customer Service Team if there is any technical issues.

Once the payment is made and order number is generated, any amendments to your order will no longer be possible. We would like to remind you to review your order carefully before submitting your payment.

A shipping confirmation email including tracking number will be sent to you as soon as your order has been shipped. You may check the shipping status at our courier partner website directly.

All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

Delivery via standard delivery will take 3 – 5 business days to West Malaysia and 3-7 business day to East Malaysia (excluding weekends and public holidays). You will receive tracking number and update on the delivery status of your order by email.

1. Shipping rates will be as below, and subject to change from time to time. Kindly check your shipping fee upon making payment:
   • Peninsular Malaysia: RM 7.90 per order
   • Sabah & Sarawak: RM 14.50 per order

2. Enjoy FREE Shipping if you hit the minimum purchase amount RM150 in a single order. Minimum spend is due total amount after the deduction of discounts or vouchers applied.
3. No refund for shipping & handling charges. We will only cover the amount of the products for refund cases.

Once your order has been shipped, you may reach out to our courier partners to see if they can arrange a delivery during your preferred time slot.

1. Go to  https://premier-clinic.com/my-account/
2. Log in with your email address and password
3. Under My Account, click “Addresses” to check your shipping address.
4. You may save your primary shipping address and save additional shipping address.

Once the payment is made and order number is generated, any amendments to that particular order will no longer be possible.

Premier Clinic online store only delivers within Malaysia.

Unfortunately, we currently don’t offer branch pick-up!

Products:
Products sold on premier-clinic.com are not returnable or refundable.
In the event you receive any incorrect/defected items or items that may have been damaged during shipment,  we will exchange and replace defected/damaged item(s) as long as we are notified within 7 days from invoice date.

Services
No refunds are offered on any treatments and services not taken or completed for any reason, including but not limited to: side effects or complication during arising any treatment sessions, product allergy, unsatisfactory results and worsening of original condition.

Only defected, damaged and incorrect products purchased on Premier Clinic Online Store may be returned for exchange. Products purchased at other channel including Premier Clinic branch are not accepted for exchange. For more information, please refer to our return, refund and exchange policy at https://premier-clinic.com/shop/returns-refund-and-exchanges/

Please refer to our return, refund and exchange policy at https://premier-clinic.com/shop/returns-refund-and-exchanges/

Yes. You may see the ingredients for each product under the designated product page under the subheading ‘Ingredients’.

Yes! Tell us what you love (or don’t love) about a product you have purchased online from Premier Clinic Online store to earn five ringgit voucher points. You must be logged into your account when submitting the review.

Points will be credited within 48 hours of your review’s approval.

1. Be a Premier Clinic online store Member.
2. Purchase the product from Premier Clinic via the Premier Clinic online store website.
3. Log-in your online account to write review.

A good review should be:

• A minimum of 150 characters is ideal.
• Icons and special characters are welcome,
• about your experience with the product, both negative or positive feedback is welcome.
•  must not contain any of the information prohibited in the Terms of Use found here.

We rely on your reviews to help other customers like yourself make decisions about products they would like to purchase! Please don’t include queries or feedback about your Premier Clinic online shopping experience in these reviews. If you have any questions or feedback, please get in touch with us directly through our Customer Service Team here.

This could be due to one or more of the following reasons:

• Review was about your shopping experience and not about a particular product.
• Review included discriminatory or inappropriate language.
• Review included email addresses, contact numbers, addresses, personal URLs or any other form of personal information.
• Review included advertising, promotional campaigns and/or references to other products on a site other than Premier Clinic.
• Review included comments on reviews made by another person or on another website.